GrandPad User Guide

The guide below instructs on the general use of the many common GrandPad tablet features and provides many tips as well. Click here to download, print, and share this guide for you or others as a reference to the great features and services GrandPad offers. GrandPad is highly customizable so a user's experience may vary. As always, feel free to contact GrandPad customer support with any questions.

Basic overview of the GrandPad features and accessoriesInstructions on how to use the charging cradleInstruction on using CallInstruction on using Zoom Multi-party callingInstruction on using InternetInstruction on using HelpInstruction on using MusicInstruction on using PhotosInstruction on browsing photos by dateInstruction on viewing comments on a photo or videoGames included on RadioInstructions on using GamesGames included in GamesInstruction on using EmailInstruction on using Email to send a messageInstruction on using WeatherInstruction on using Camera appInstruction on using MoodsInstruction on using ToolboxInstruction on using ArticlesInstruction on using LookupInstruction on using SettingsBe sure to connect family with the free companion app
Download User Guide
GRANDPAD Plan Options

Plans + Pricing for Every Family, Everywhere.

GrandPad lifetime warranty included for the duration of your plan
GrandPad Annual Plan
+ 30-Day money back guarantee
SAVE $360 vs. Monthly Plan
$65
/month
$780
Due Today
BEST DEAL
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GrandPad Monthly Plan
+ 30-Day money back guarantee
$1140/year vs. Annual Plan
$95
/month
+ $29 Shipping
Due Today
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FAQ's

What's included in my plan?

Every GrandPad plan includes a tablet, stylus, charger dock, 4G LTE data plan, 24/7/365 customer care, and access to our Companion App.

How does the ordering process work?

Once you choose your plan, decide whether the GrandPad is for you or a loved one, and place your order. You’ll immediately have the opportunity to customize the GrandPad's content. This can include:

  • Phone numbers
  • Email addresses
  • Photos
  • Videos

How good is your 24/7/365 Customer support?

It's exceptional, with average wait times of less than 12 seconds. We’re always there for you or your loved one—that's a GrandPad promise.

How does the 30-day money back guarantee work?

If you or a loved one isn’t happy with the product, we’ll issue a full refund once the GrandPad tablet, stylus, and charging dock are returned to us for a full refund. Return Policy

How does a life time warranty work?

For the duration of your plan, if the tablet, charging dock, or stylus breaks or is damaged, we’ll replace it for free—it's that simple.

Why is GrandPad offered as a plan?

GrandPad is offered as a plan because it ensures ongoing service, support, and access to features that keep users connected and protected.

What is the commitment period on the Annual Plan?

No commitment is required—you can cancel anytime.

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What is the commitment period on the monthly Plan?

No commitment is required—you can cancel anytime.

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When does my plan start?

Your plan starts the day you place your GrandPad order.

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How does the 4G LTE data plan work?

The 4G LTE data plan is included with every GrandPad, allowing for internet access without needing Wi-Fi. It provides seamless connectivity for video calls, emails, browsing, and more, wherever you have a cellular signal.

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Are there any additional fees?

No, there are no hidden fees. Your plan covers everything, including the device, 4G LTE data, 24x7 customer support, and the Companion App.