Setup & Service

GrandPad® is the only ‘plug-and-play’ all-in-one solution for older adults, making it worry and frustration-free. With 24/7/365 support and an average customer wait time of less than 12 seconds, we're always just a tap away.

Grandpad Technical support

Find Peace of Mind with GrandPad 24/7 Technical Support 

Do tech challenges stress you or your loved one out? GrandPad has a dedicated team of Member Experience agents who are right by your side, whenever you need them, every day of the year – 24/7/365! Each customer is matched with a personal Member Experience agent, ready to tackle any issue with understanding and care.

CONNECT WITH CONFIDENCE

Simple to Set Up

GrandPad is the only ‘plug-and-play’ all-in-one solution for older adults, making it worry and frustration-free from the moment it arrives.

Before GrandPad Arrives:

  • An encrypted private family network is created
  • Loved ones can securely upload contacts, photos, and emails 
  • 4G LTE is configured and ready-to-go
CONNECT WITH CONFIDENCE

Don’t Just Take Our Word

Knowing that you, or the older adult in your life, are not alone in dealing with tech questions or challenges is priceless.

GRANDPAD WEBINAR DISCOUNT

Learn More about GrandPad - Receive $25 Off

Attend a brief Product Demo to discover GrandPad’s unique features and learn why countless seniors and their families are choosing this easy-to-use solution to stay connected.

Join a Webinar
Are you ready to find out what makes GrandPad the best solution for older adults?

“I'd like folks who are considering a GrandPad purchase to know just how responsive and caring all the customer service representatives are to the family.
Everyone I've spoken with over the past two years is caring, friendly and provides top notch support."

Leslie R., Rochester, NY
GRANDPAD Plan Options

Plans + Pricing for Every Family, Everywhere.

GrandPad lifetime warranty included free for duration of your plan
Choose your plan
SAVE UP TO $360
with the GrandPad Annual Plan.
GrandPad Annual Plan
+ 30-Day money back guarantee
SAVE $360 vs. Monthly Plan
$65
/month
$780
Due Today
BEST VALUE
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GrandPad Monthly Plan
+ 30-Day money back guarantee
$1140/year vs. Annual Plan
$95
/month
+ $29 Shipping
Due Today
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FAQ's

What's included in my plan?

Every GrandPad plan includes a tablet, stylus, charger dock, 4G LTE data plan, 24/7/365 customer care, and access to our Companion App.

How does the ordering process work?

Once you choose your plan, decide whether the GrandPad is for you or a loved one, and place your order. You’ll immediately have the opportunity to customize the GrandPad's content. This can include:

  • Phone numbers
  • Email addresses
  • Photos
  • Videos

How good is your 24/7/365 Customer support?

It's exceptional, with average wait times of less than 12 seconds. We’re always there for you or your loved one—that's a GrandPad promise.

How does the 30-day money back guarantee work?

If you or a loved one isn’t happy with the product, we’ll issue a full refund once the GrandPad tablet, stylus, and charging dock are returned to us for a full refund. Return Policy

How does a life time warranty work?

For the duration of your plan, if the tablet, charging dock, or stylus breaks or is damaged, we’ll replace it for free—it's that simple.

Why is Grandpad offered as a plan?

GrandPad is offered as a plan because it ensures ongoing service, support, and access to features that keep users connected and protected.

What is the commitment period on the Annual Plan?

No commitment is required—you can cancel anytime.

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What is the commitment period on the monthly Plan?

No commitment is required—you can cancel anytime.

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When does my plan start?

Your plan starts the day your GrandPad arrives.

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How does the 4G LTE data plan work?

The 4G LTE data plan is included with every GrandPad, allowing for internet access without needing Wi-Fi. It provides seamless connectivity for video calls, emails, browsing, and more, wherever you have a cellular signal.

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Are there any additional fees?

No, there are no hidden fees. Your plan covers everything, including the device, 4G LTE data, 24x7 customer support, and the Companion App.