Setup & Service

GrandPad® is the only ‘plug-and-play’ all-in-one solution for older adults, making it worry and frustration-free. With 24/7/365 support and an average customer wait time of less than 12 seconds, we're always just a tap away.

Grandpad Technical support

Find Peace of Mind with GrandPad 24/7 Technical Support 

Do tech challenges stress you or your loved one out? GrandPad has a dedicated team of Member Experience agents who are right by your side, whenever you need them, every day of the year – 24/7/365! Each customer is matched with a personal Member Experience agent, ready to tackle any issue with understanding and care.

CONNECT WITH CONFIDENCE

Simple to Set Up

GrandPad is the only ‘plug-and-play’ all-in-one solution for older adults, making it worry and frustration-free from the moment it arrives.

Before GrandPad Arrives:

  • An encrypted private family network is created
  • Loved ones can securely upload contacts, photos, and emails 
  • 4G LTE is configured and ready-to-go
CONNECT WITH CONFIDENCE

Don’t Just Take Our Word

Knowing that you, or the older adult in your life, are not alone in dealing with tech questions or challenges is priceless.

GRANDPAD WEBINAR DISCOUNT

Learn More about GrandPad - Receive $25 Off

Attend a brief Product Demo to discover GrandPad’s unique features and learn why countless seniors and their families are choosing this easy-to-use solution to stay connected.

Are you ready to find out what makes GrandPad the best solution for older adults?

“I'd like folks who are considering a GrandPad purchase to know just how responsive and caring all the customer service representatives are to the family.
Everyone I've spoken with over the past two years is caring, friendly and provides top notch support."

Leslie R., Rochester, NY
SERVICE PLAN OPTIONS

Unbeatable Value. Unforgettable Memories.

We include EVERYTHING you need (tablet, cellular data, software, and 24/7 customer care)!